Colourful US star Bethanie Mattek-Sands suffered an horrific knee injury at Wimbledon on Thursday which left her screaming in pain, pleading for help and officials accused of freezing in her desperate moment of need.
The distressing drama on Court 17, where the 32-year-old lay stricken for at least 20 minutes, pushed the title campaigns of Novak Djokovic and Roger Federer onto the sidelines.
"Please help me! Please! Please!" screamed Mattek-Sands as she clutched her right knee after collapsing running to the net in the first point of the deciding set of her second round match against Romania's Sorana Cirstea.
The women's tour said Mattek-Sands had suffered an "acute knee injury" and had been taken to hospital.
Cirstea questioned why it took so long for the medical team to arrive at Court 17 which is right next door to the tournament's famed Centre Court.
"She was in shock. Her knee was in a very weird position. I've never seen anything like this except in the movies," said Cirstea.
"And, yeah, I panicked a little bit, as well. I called for help, but no one was coming.
"Everyone froze and I screamed something to the chair umpire. Bethanie was saying 'Sorana, please help me.' But I felt useless. I wished I could have done more.
"It felt forever for help to come. It was me, her husband Justin and my physio. I don't know for how long she was on the ground, but I would say 10, 15 minutes."
The All England Club defended their response, claiming: "The first response to Court 17 was within one minute, by a qualified ambulance technician.
In a statement, they added: "The player was kept on court while pain relief was given.
"The player was then transferred directly to an ambulance and taken under emergency conditions to a hospital."